Our technology combines data to produce Real-Time visibility of your Customer Experience.
We combine data to produce a Real-Time scoreboard for your staff to rate themselves against other stores in their community and compete to WIN by providing the Best Customer Service
TIME IS PRECIOUS
Respecting your customers time is the key to their experience and chance of revisiting or recommending your store
STAFF GET BORED AND DISENGAGED WAITING FOR CUSTOMERS
Engaging staff in the retail game is the key…..energising them to focus on every single visitor to your store.
STORES OFTEN HAVE TOO FEW OR TOO MANY STAFF TO SERVE CUSTOMERS
Visibility of your traffic patterns provides for better use of staff hours to align to traffic
EVERYBODY WANTS AND DESERVES THE BEST POSSIBLE EXPERIENCE
Feeling valued, respected and appreciated for both customers and staff is the requirement
EVERYONE WANTS TO WIN… WINNING BECOMES A HABIT
Our game levels the playing field …every store can be a WINNER no matter how large or small
WE ARE ALL PART OF COMMUNITIES AND COMMUNITY SPIRIT DRIVES EVERYTHING
- Each store is a community
- They all are part of a bigger community in your retail brand
CHANGE THE GAME BY INTRODUCING THE GAME.
It’s exciting, inspiring, energising and captivating providing a focussed, energised, engaged and driven SALES TEAM
MASSIVE IMPROVEMENTS IN STAFF AND CUSTOMER EXPERIENCES.
Real time visibility enabling management to influence activities and results in real time across your remote retail network of stores. “Save the Day Vs Report the Day”. Continuous sustainable market share growth.
REAL-TIME LINE OF SIGHT GIVING YOU THE POWER TO CHANGE THE OUTCOME OF YOUR TRADING DAY.
By early detection of changes in your store; Staffing Issues; Environmental issues and Product issues
COVID 19 TRADING ENVIRONMENT FEATURES
- Line of sight of store traffic measurement in realtime intervals to address Traffic Flow Management
- Live Occupancy Meter to address regulations and ensuring a safer environment for your staff and customers
INVESTMENT RETURN IS QUICK AND SUSTAINED
Dramatically quick ROI (Pay Back Period) – Self funding with significant upsides
ACCURATE TRAFFIC COUNTS
Line of sight of your traffic flow into your stores
FULLY SERVICED; LOW MAINTENANCE SOLUTION
An all-inclusive equipment and data feed monitoring service is provided
The ongoing visibility of the updated current cumulative of the Sales Conversion Rate within store and through the Field Management teams in our experience creates competition and an energy which delivers impressive performance improvements.
Even though the Foot Count decreased the Number of Sales increased. This is the result of having improved customer engagement reflected in the Higher Conversion Rate.
A significant increase in total Sales Value from 15,245 to 19,775 is achieved through the Higher Conversion Rate and increased Average Sale Value.
The values below in blue indicate the improvement after the Sales Converter was introduced.
# of Transactions
Daily Sales Value
Average Sales Value
- It improves your Customer Experience by changing your sales associate’s behaviour to deliver a vastly more engaged service.
- Our Scoreboards ensure a sustainable behaviour change by introducing a live competitive environment.
- The scoreboards can easily be used for rewards and recognition programs with instantly available results.
- The resounding quick and sustainable success is achieved through the absolute power of psychology to create purpose for all and an energised environment to recognise and celebrate great performance in real time.
- The visibility of performance across your retail network connects your network and their sales teams into a Super League lifting your brand’s game.
- The underlying Law of Nature being Survival of the Fittest truly applies and aligns absolutely with Fitbiznezz’s recognition of this fact.
Provides a view of all stores real time status to assist Field Management to ensure safe working and shopping environments across the store network.
Provides your store management with a live view of the level of occupancy in the store. Measured against set parameters with a safety net of Green Reporting up to 70%; Amber reporting >70% to 90% and >90% Red reporting
Store Sales Teams with a live Scoreboard:
This shows their Conversion Rate of Visitors into Sales ranked against all other stores.
Store Managers with a Conversions Dashboard:
This shows all stores Current and Rolling 7 Days Conversion Rates and Average Sales Transactions Values ranked across the store network.
Field and Executive Management with a Service Dashboard:
- Staffing alignment to Traffic Count on a Current and 7 Day Rolling Period
- Actual Traffic Count for both Current and a 7 Day Rolling Period
- Transactions Per Staff Hour as the basis for Productivity Ranking across your network
Head Office Support Team with a Polling Monitor
Ensuring the most effective approach to introduce “The Sales Converter” into your organizations unique culture. Our consulting services cover all aspects of retail trading efficiencies including expense and resource utilisation improvements.
Implementations are planned; co-ordinated and executed to manage the changes in your organization. The implementation includes hardware; software and training.
The training covers the use of the technology; reporting; diagnostics and the adoption of the gaming aspects to effect sustainable behaviour improvements.
Reviews are conducted on a regular basis on the adoption and impact of performance enhancements with the continuous introduction of identified improvements.
Mark with a Chartered Accountant background has spent over 30 years in retail both in South Africa and Canada.
Mark has held senior positions in Operations, Marketing, Merchandise, Finance, Systems and General Management.
He has consulted to major retail chains for many years align to his passion to create an environment where retail store sales teams are energised and motivated for them to be able to provide the best possible customer experience.
The launch of Fitbiznezz is the culmination of the above.
John is a businessman running an enterprise comprising farming; exports; wine; confectionery; agricultural supplies; mining and now software solutions.
John’s inheritance of his sister’s retail and manufacturing chain further drove his interest in retail and what Fitbiznezz provides.
Les has over 30 years in the Information Technology of retail systems. He has designed; written and implemented innovative solutions for large multi-national chain store retailers.
He has a comprehensive knowledge of the systems that are required to run every aspect of a retail organisation.
He has kept abreast of the changes and latest trends in retail technology and applied his past and current knowledge in the development of the first Fitbiznezz unique and innovative solution and the others currently in development.
Lisa’s background covers office management, client relations, project planning and coordination.
Her ability to plan, attention to detail; communication and coordination skills ensures a great experience for our clients in the implementation; deployment and ongoing maintenance of our innovative solutions.
great companies we work with